How it works
From quote to pickup
One call to book, one visit to set everything up, one visit to take it away. Here is what to expect at each step.
The timeline
3+ days before
Request a quote
Tell us what you need, the date it should be in place, and anything about stairs, parking or access. It takes about two minutes online, or call us.
After you request
We call to confirm
We go over the equipment, your address and the delivery window, answer questions, and hold your equipment for the date.
Before the discharge date
Delivery and setup
We bring everything in, set it up where it will be used, adjust heights, and walk your family through each piece.
While you need it
Keep it as long as you like
Rentals continue week to week or month to month. Call or text if anything needs adjusting.
When you are done
We pick it up
Call or text and we schedule a pickup. Your deposit hold is released once the equipment is checked.
Our cleaning and inspection standard
Every rental goes through the same steps between customers.
- Wiped down and disinfected on every surface people touch, including controls, armrests and handles
- Removable pads and covers cleaned or replaced
- Moving parts, brakes, motors and cords inspected and tested
- Checked again at your home during setup
- Bathroom and dressing items are never rented. They are sold new and yours to keep.
Deposit, fees and returns
Deposit
$200, held on a card, not charged. Released after pickup once the equipment is checked.
Delivery and pickup
$95 per order with a recliner, $49 for smaller items. One fee covers delivery, setup and pickup. Free with the Knee & Hip Homecoming Kit.
Payment
Private pay. We do not bill insurance or Medicare. Sales tax is added where it applies.
How is the equipment cleaned?
Every rental is cleaned, disinfected and inspected between customers, and checked again at setup. Bathroom items are sold new and are yours to keep.
Can I extend my rental?
Yes. Rentals continue week to week or month to month until you call for pickup. After the first 4 weeks, Homecoming Kit rentals continue at $99 a week or $349 a month.
What's the shortest rental?
One week. Rentals are priced by the week or by the month (4 weeks).
Is the rental equipment new?
Rental equipment is pre-owned and goes through our cleaning and inspection process between every customer. Bathroom and dressing items are always sold new.
How does pickup work?
Call or text when you no longer need the equipment and we schedule a pickup, usually within a few days. Bathroom items and the hip kit are yours to keep.
What if something breaks or stops working?
Call us. If a rental stops working through normal use, we repair or swap it at no charge. Damage beyond normal wear may be deducted from the deposit, and we'll always talk with you first.
Can I return something early?
Yes. Call for pickup any time. Weekly rentals are billed by the week and are not prorated by the day.
Read the rental terms summary, orsee all FAQs.
Ready to get started?
Tell us what you need and when. We'll call to confirm.